Shipping policy

All Narnie and me label clothing items are individually hand made. These items take time to create and made perfect. There may be a turn around of 2-10 business days with added delivery time. Whilst we always endeavour to have items shipped earlier than this, our priority is ensuring the quality of each item made. 

We offer Australia wide and International Shipping.

Australia wide deliveries -   Standard Post   $10.95
                                          -   Express Post     $15.00

New Zealand                    -   Standard Post   $20.00

Rest of the World             -   Standard Post.  $35.00 

All orders are shipped from the Sunshine Coast, Australia. Delivery times may vary.

Australia 2-8 business days ~ Internationally 6-30 business days depending on area/country, delivery is to be made.

All parcels delivered both domestically and internationally are delivered via the Australia Post and have parcel tracking included.

International shipping

You may be required to pay duty tax on your orders. Please ensure you are aware of the possible charges and delays outside of our control, you may incur in order to release your goods. 

We do not offer refunds if you refuse the package due to customs charges.

SHIPPING 

Once we have received your payment, we will ship your order as soon as possible. You will receive an email from Australia Post with a tracking number. You can track your items and also find out an approximate arrival date for your item. Please note, delivery times may vary over long weekends, public holidays, holiday periods and sale times. 

When your order has left Narnie and me, any delays caused by the delivery company are outside our control and we cannot be held responsible for any delays, however we will do our best to assist with any issues that arise. It is the sole responsibility of the customer to enter the correct address, as well as collecting their parcel. This is not Narnie and me’s responsibility and refunds will not be given.

If the parcel is unable to be delivered due to the customer’s error and therefore returned to sender (RTS), we will contact the customer with options for re-shipment at the buyers expense. 

In the event that a parcel is lost or stolen, we strongly advise you to contact your local post office for further investigating. As per Australia Post terms and conditions, it is the receivers/customer’s responsibility to lodge a complaint or investigation once your item leaves us.

Please ensure your order is complete before purchasing at check-out. Once orders are placed there can be no changes or add ons under any circumstances. When an order has been delivered either to the residence directly or to a post office, it is considered to be delivered and we have no further responsibility in this regard.